integrated appliance group

Prior to requesting service, read thru the user manual:
Manuals are available on the web site
Question
Resolve
 
 
Dishwasher
 
 
 
Cycle does not start
Check power point is turned on.  
 
Check circuit fuse / breaker.
 
Pressed Power Button?
 
Check door is pushed close until it ‘Clicks’
 
Program cycle selected.
 
Pressed start button?
 
 
Cycle doesn't complete
Door opened prior to end of cycle
 
Error displayed – refer to manual.
 
Hot inside? Filters clean?
 
 
Plates & glasses not clean
Check detergent quantity is correct.
 
Check that both spray arms rotate freely, not blocked by cutlery / frypans etc.
 
Check rinse-aid being used, capsule OR liquid.
 
Check dishwasher is loaded correctly, refer to manual.
 
Is correct cycle selected to suit load
 
Clean ALL 3 filters, Wash all 3 in hot soapy water.
     
 
Not draining
Check drain hose is not kinked or crushed. Remove
dishwasher to check, and feed hoses back thru when pushing back in.
 
Is the sink drain spigot drilled out?
 
Is drain hose loop installed?
 
Clean ALL 3 filters, Wash all 3 in hot soapy water.
 
 
Dishwasher does not fill
Check that dishwasher hose tap is open.
 
Check fill hose not kinked, was hose crushed at installation? Remove dishwasher
to check, and feed hoses back thru when pushing back in.
 
Clean fill hose strainer, can be found at the tap end of the hose.
 
Check dishwasher tap in cupboard for water flow.
 
 
Excess Foaming
Ensure that correct quantity of dishwasher detergent is being used.
 
Ensure that ‘dishwasher detergent’ is being used, and NOT sink detergent.
 
Check that liquid rinse aid and tablet with rinse aid capsule are NOT being used together.
   
For models  ADF6SE1  KDF6SE1  IDF6S(W)E3  
RINSE & DRY LIGHTS FLASH Clean all 3 filters ( refer to booklet ) in warm soapy water, with a brush on both sides of the filter.

Note: The clogged filters, reduce the water flow, the safety device then prevents the heater operating, as the water has not reached its operating temperature, the cycle then goes into ERROR code display. Weekly maintenance is the best prevention, by cleaning all 3  filters in Hot soapy water with a cleaning brush both on the inside & the outside. ( refer to the manual )
   
For models ADI6IE1  IDI6IE3  IDI6IE4  
E3 Error Clean all 3 filters ( refer to booklet ) in warm soapy water, with a brush on both sides of the filter.

Note: The clogged filters, reduce the water flow, the safety device then prevents the heater operating, as the water has not reached its operating temperature, the cycle then goes into ERROR code display. Weekly maintenance is the best prevention, by cleaning all 3  filters in Hot soapy water with a cleaning brush both on the inside & the outside. ( refer to the manual )
 
 
For all other model dishwasher faults indicated beeps and or lights flash.
Refer to manual for fault matrix.
 
 
General tips
Read the manual.
 
Scrape all food scraps from plates prior to placing in the dishwasher.
 
Do clean the 3 filters at regular intervals, at least weekly, Wash all 3 in hot soapy water.
 
Do wipe the inside of the dishwasher and the door seal to keep clean.
 
Don’t overload the dishwasher.
 
Don’t double dose using liquid rinse aid and tablets with the rinse aid capsule, as
this causes excess foaming.
 
Don’t load powder detergent or a tablet into a WET dispenser. Dry thoroughly.
 
Don’t use sink detergent in the dishwasher.
 
Use dishwasher descaler on a regular basis
 
 
INFO: Dishwasher cycle :
Drains water ( gurgles down sink ? )
 
Fills with water  ( tap turned on ? )
 
Wash cycle starts ( hear swishing water noises).
 
The above is repeated thru out the wash cycle, variances being , heating the water, adding detergent, being idle , the final step being  drain water out. ( gurgles down the sink )
 
 
Oven
 
 
 
No clock display
 Check fuse / circuit breaker
 
 
 
 
 Oven won’t start
Turn power off & on, reset time. Refer to manual
 
Is time set? Check manual to set time
 
Set in Auto mode? – see manual to cancel auto mode.
 
 
Light Globe blown
Refer to manual to replace globe.
 
 
Fan/s noisy/rattles
Request for service
 
 
Burning food, oven too hot ?
Check thermostat setting, check recipe, or Pans or Trays too large blocking air flows ?
Fan Forced Oven
Set temperature 20-30’c lower than recipe temperature.
 
 
 
 
Not hot enough
Check thermostat setting
 
Check selector switch elements setting
 
 
Oven too hot
Check thermostat setting
 
Check selector switch setting
 
Is Tangential Cooling Fan operating?
Knobs and door feel too hot
All the appliances are manufactured to conform to the standard. All surface
temperatures will be within these standards. The oven and grill must always be
used with door closed.
 
Door seal broken ? Cooling fan operating ?
Grill element only cooks on one side of oven
Preheat grill element prior to cooking, Grill with door closed. Set to MAX temp setting
 
 
 
 
Oven has excess smoke
Clean oven at regular intervals, pay attention to clean behind the fixed top element.
 
 
Clock flashing
Turn power off & on, reset time. Refer to manual.
 
 
Mechanical wind up bell timer not working
Fully wind timer one turn, then turn ‘back’ to time setting required.
 
 
General Tips
Do clean the oven at regular intervals – refer to manual
 
Do cook & grill with the door closed
 
Do pre-heat the oven & grill prior to use
 
Don’t try to remove the heating elements for cleaning.
 
Don’t place any cooking dish / pan / bowl or cover the bottom of the oven with
aluminium foil etc, as this can lead to premature failure of the oven enamel coating.
 
Don’t directly spray cleaners on the graphics / icons,  refer to cleaner instructions
 
 
 
 
Microwave Oven
 
 
 
Light globe blown
Request service
 
 
"Turntable turns, light on not cooking "
Request service
 
 
Door Glass Steams 
This is normal, especially when cooking high moisture foods e.g.: Vegetables, Pasta or Rice.
     
 
No beeps when buttons pressed
Unplug for 30 seconds.
 
 
General Tips
Do clean at regular intervals refer to booklet for cleaning methods
 
Don’t directly spray cleaners on the graphics / icons  refer to cleaner instructions
 
 
 
 
Ceramic cook top
 
Standard & Induction
 
 
 
Glass has dimples or pimples in glass
Clean glass with ceramic glass cleaner and razor scraper. Clean glass after each use.
 
 
Element outline /graphic is  obscured
Clean glass with ceramic glass cleaner and razor scraper. Clean glass after each use.
 
Don’t use copper or aluminium saucepans / frypans.
 
Essential that the glass is cleaned after cooking with sugar type of foods e.g.:  Apples 
and other sugar based products
 
 
Glass has scratches
Care must be taken not to scratch the glass, Don’t use rough bottom saucepans / frypans.
Lift off, don’t slide across the glass.
 
 
Error code displayed
Refer to manual.
 
 
 
 
 
 
 
 
Elements cycle off & on
Normal thermostatic operation
 
 
General Tips
Do clean at regular intervals refer to booklet for cleaning methods
 
Don’t directly spray cleaners on the graphics / icons located on any stainless steel,  
refer to the cleaner instructions.
   
ICC6GE1 & ICC6GE2  
The glass is warm in the front left corner This is normal operation as the PCB transformer is located below this area.
   
Induction only
 
Clicking or Ticking
Clicking or Ticking : Normal operation of induction cycle. 
 
 
 
 
Electric Cook top ( sealed hot plates)
 
 
 
Chrome element ring discoloured.
Normal - decolourisations with heat.
 
Don’t turn on an empty element.
 
Don’t use over sized pots or pans
 
Reduce heat once at cooking temperature.
     
 
Element rusted / pitted
Clean the element at regular intervals.
 
 
General Tips
Do clean at regular intervals refer to booklet for cleaning methods
 
Don’t directly spray cleaners on the graphics / icons  refer to cleaner instructions
Induction
Induction ONLY approved saucepans/frypans with flat bottom
 
 
Gas Cook top
 
 
 
Keeps igniting ( clicking )
Unplug cook top at power point 30minutes
 
 
Wont ignite One burner
Check burner cap - sitting flat? lift off & refit
 
Is igniter sparking?  Can you see the Blue Spark?
 
Is gas available - cylinder empty?
 
Check- Use a match to light burner.
 
Wok burner wont ignite, has the Centre burner cap been interchanged with any other cap?
Is the aluminium burner body properly fitted ?
Wont ignite All burners
Check burner caps - sitting flat? lift off refit
 
Is cook top plugged into power?
 
Is gas available - cylinder empty?
 
Check power point fuse / circuit breaker
 
Use a match to light burner.
 
 
 
 
Burnt / black under burners
When cool, clean food splatter after cooking.
 
 
General Tips
Do remove and refit burner body (aluminium body) and burner cap (black cap) if not igniting.
Check for Blue Spark when igniter pressed.
 
Do clean at regular intervals refer to booklet for cleaning methods
 
Don’t directly spray cleaners on the graphics / icons  refer to cleaner instructions
 
Care NOT to interchange centre Wok and a Smaller burner cap.
 
 
Canopy & Rangehood
 
 
 
Not all air extracted
A canopy will only extract a percentage of air.
 
Select correct speed to suit cooking
 
 
Appears lack of suction
Dirty filters - Clean filters regularly
 
Blocked air outlet
 
Is fan motor running?
 
Select correct speed to suit cooking
 
 
Light Globe blown
Refer to manual to replace globe
NON Halogen globes :-         
Remove the filter/s to access the globe.
Halogen globes:- Remove globe from outside of appliance. Don’t touch globe with  fingers.
   
Oil dripping Clean filters regularly
  Wipe motor housing of excess oil
  Is oil pot FULL  (where fitted)
   
For model IAG9SE2 & Fagor 900mm canopy’s only  
Canopy  “F” or “C” Led blinks Indicates timer expiration: clean filters –then Press and HOLD far left button – beeps 3 times
   
Model IAG9SE2, Fagor 900mm canopy’s  & Elica Collection  
Canopy fails to operate normally  Unplug for 15 seconds
   
 Taps  
   
 General Information  2 years complete warranty plus additional 3 years on cartridge replacement only.
  Do not use abrasive cleaners, steel-wool pads, gritty wash cloths or some paper towels. Damage can occur.
   
 Tap leaking  
 ITMC1  ITMC2  IWTC1 ITSC1  ITLC1  1- 2 years – request service
   3- 5 years ==> ONLY on cartridge, call 1800 800 919 for service.
 ATMC1  1- 2 years – request service
   3- 5 years ==> ONLY on cartridge, call 07 3274 0767 for service.
 ITPC1  1- 2 years – request service
  3 – 5 years ONLY on cartridge, call 1300 785 355 for service
   
Water Purifier  
   
 IWPEC1, IWPEC2 &  ITPC1  
 Water purifier filter cartridge needs replacing. Call 1300 785 355 for replacement water filter.
   
 IWPHF1  
 Water purifier filter cartridge needs replacing.  Call 02 9958 3111 for replacement filter
   
Coffee Machine  
   
Not frothing Unscrew frothing nozzle and clean. Ensure both pinholes are clear and clean
   
 No coffee coming through  Check and clean/descale filter basket. Use a solution of 50% water or vinegar and 50% Hot water. Soak for 10 minutes then rinse.
  Check grind of coffee beans. If grind is too fine coffee compressed too much and doesn’t allow liquid to pass through. If purchasing pre-ground coffee purchase only coarse, medium or fine grind, NOT Extra-fine. If grinding your own beans use the medium setting